FAQS

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Yes, you can request for shifting the broadband service to another location by registering your request through our “my Bhartiya Net” Mobile Apps / Web portal (bhartiyanet.in) or by writing to us at helpdesk[at]bhartiyanet.in. If we service the new location, our team will register the request for a location shift.

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Minimum service contract duration is one (01) month.

Each area has a relative variance in terms of how soon the physical connections / wiring can be laid down to a particular residence. We do however, aim to get a connection installed within 2-4 days, although this can sometimes take longer, depending on the feasibility.

You will need to submit the following documents along with duly filled Customer Application Form (CAF) and applicable charges (if any)
1. Self-attested Photograph
2. Self-attested Proof of Identity
3. Self-attested Proof of Address

There are no hidden charges other than the Plan charges + One time Installation charges. After the first month, the monthly rental for the chosen plan is applicable for internet service delivery.

No, the currently chosen/active plan cannot be changed before the duration of the billing period, expires. You can change your plan only after your current subscription is over.

Please contact our help desk (9999999999) from the registered mobile number related to your account. Our team would be happy to provide you the login credentials for using your internet connection.